HOURS OF OPERATION
Monday through Saturday: 10:00 AM to 4:00 PM EST

SHIPPING & DELIVERY
The Heimerdinger Cutlery Company, Inc. offers flat-rate domestic shipping for your convenience. Our shipping team selects the most efficient and cost-effective method to deliver your order. If you require expedited shipping or have a preferred carrier, please contact us during business hours at 502-897-9552 or email info@heimerdingercutlery.com for a customized shipping quote.

Important Notes:

• Stock Availability: Some items may display as “in stock” to allow for pre-orders. Please review your shopping cart carefully, as inventory levels may vary. Your card will be charged at the time of purchase, even for pre-ordered items. If we are unable to fulfill an item immediately, we will notify you promptly.
• International Shipping: For international orders, contact us directly for shipping options and rates. The fee listed at checkout may not reflect the actual cost to deliver your package efficiently.

Our team strives to ensure accurate stock levels on our website. However, occasional discrepancies may occur. To confirm availability, feel free to email us before placing an order. If discrepancies arise after you order, we will contact you as soon as possible to discuss substitutions or provide updated delivery timelines.

PRIVACY & SECURITY
Heimerdinger Cutlery Company, Inc. values your privacy. The information you share with us is used to improve your experience, including updates on our products and services, reminders for special occasions, and personalized shopping assistance.

We may also use your information for internal research, statistical analysis, and to enhance our marketing, promotions, and business operations. Your privacy is paramount, and we are committed to safeguarding your data. For any questions about our privacy practices, email info@heimerdingercutlery.com or contact our customer service team.

RETURNS & REPLACEMENTS
We want you to be fully satisfied with your purchase. Products may be returned within 90 days of delivery for a full refund of the product value, provided the item is in unused condition and includes all original packaging.

Return Process:

1. Visit our Returns Page under the “Customer Service” section of our website for detailed instructions.
2. If you have questions or concerns, we encourage you to email or call us before initiating a return.

Once we receive and inspect the returned item, we will issue a refund. If there are any issues with the return, we will contact you promptly.

At The Heimerdinger Cutlery Company, Inc., we are dedicated to delivering premium products and outstanding customer service. Thank you for choosing us!