SHIPPING & DELIVERY
The Heimerdinger Cutlery Company, Inc. offers flat rate domestic shipping for one low price. Our shipping department will determine the best way to get your product to you for that price. Should you need expedited services or prefer a particular carrier, please email or call us at 502-897-9552 during regular business hours for a quotation.
PLEASE NOTE: PLEASE EXAMINE YOUR SHOPPING CART CAREFULLY, AS OUR STOCK IS VERY LOW ON ALL DOVO ITEMS. THE WEBSITE SAYS IN-STOCK IN ORDER TO ALLOW PEOPLE TO PRE-ORDER ITEMS. YOUR CARD WILL BE CHARGED EVEN IF WE ARE OUT OF THESE ITEMS.
International customers will be contacted regarding the options for your package. Please be advised that the amount listed may or may not be sufficient to get your package to you in a timely manner. Please email us directly for a list of available rates and times.
Our goal is to have the correct total of the products available visible on our website. Due to stock keeping errors, this may not always be correct. You may wish to email before you order to get a confirmation of product availability. However, if you have already placed your order, we will contact you as soon as we can with any discrepancies, possible substitutions, or time-frame for delivery.
PRIVACY & SECURITY
Heimerdinger Cutlery Company Incorporated is committed to protecting your privacy. The information you provide is primarily used to enhance your experience at Heimerdinger Cutlery Company Incorporated properties. We may use it to update you on products and services provided by us and our merchants, remind you of important occasions, and/or personalize your shopping experience. The information may also be used internally for research and business development purposes, statistical analysis and to improve this web site, Heimerdinger Cutlery Company Incorporated’s marketing and promotional efforts and business operations.
RETURNS & REPLACEMENTS
To return a product, please first go to our returns page which is listed under the Customer Service column near the bottom of any of our webpages. We would suggest emailing or calling us first so we can aleve any possible questions or concerns.
Products may be returned within 90 days of delivery for a full refund for the value of the product(s). It must be returned in unused condition, along with any product packaging, sleeve or box. Once we receive and inspect the item(s) we will issue a refund, or if we have a question we will contact you with any concerns.
The Heimerdinger Cutlery Co., Inc. strives to provide the highest quality products and service.