Refund and Returns Policy

We strive to ensure your satisfaction with every purchase. If you’re not entirely satisfied, we’re here to help.

Overview

Our refund and returns policy is valid for 30 days from the date of purchase. Unfortunately, we cannot offer refunds or exchanges after this period.

To qualify for a return:

  • The item must be unused, in the same condition as when received, and in its original packaging.
  • Certain items are non-returnable, including:
    • Perishable goods (e.g., food,)
    • Hazardous materials or flammable liquids/gases

Partial Refunds

Partial refunds may be issued under these conditions:

  • Items not in original condition, damaged, or missing parts (not due to our error)
  • Items returned more than 30 days after delivery

Refund Process

  1. Inspection: Once we receive your return, we will notify you via email about the status of your refund.
  2. Approval: If approved, your refund will be processed, and the credit will be applied to your original payment method within a few business days.

Delayed Refunds:
If you haven’t received your refund:

  1. Check your bank or credit card statement.
  2. Contact your bank or credit card company (processing times may vary).
  3. If the issue persists, contact us at info@heimerdingercutlery.com.

Sale Items

Only regular-priced items are refundable. Sale items are non-refundable.

Exchanges

We replace items only if they are defective or damaged.

  • Email us at info@heimerdingercutlery.com to arrange an exchange.
  • Send the item to Heimerdinger Cutlery Co., Inc. 4207 Shelbyville Rd Louisville KY 40207.

Gift Returns

  • If marked as a gift and shipped directly to you: A gift credit will be issued upon return.
  • If not marked as a gift: Refunds will be sent to the original purchaser.

Shipping Returns

To return an item, mail it to: Heimerdinger Cutlery Co., Inc. 4207 Shelbyville Rd Louisville KY 40207.

  • Customers are responsible for return shipping costs, which are non-refundable.
  • For high-value items, consider using a trackable shipping service or purchasing shipping insurance.

Need Help?

For questions or assistance, email us at info@heimerdingercutlery.com.